(5.0 / 5)3+ Ratings

Yotpo Reviews

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Overall Rating

5.0

3 Reviews

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About Yotpo

Yotpo.com is a comprehensive eCommerce retention marketing platform that helps brands create winning customer experiences from discovery to purchase. It provides brands with everything they need to accelerate their growth by enabling advocacy and maximizing customer lifetime value.

With the most advanced solutions for email and SMS marketing, loyalty and referrals, subscriptions, reviews, and visual user-generated content (UGC), Yotpo helps brands effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, boost recurring revenue, engage shoppers on top engagement channels, and much more.

Founded in 2011, Yotpo has grown to help eCommerce brands create better shopper experiences in every way imaginable. More than just reviews, Yotpo is now the leading provider of solutions that power the whole customer journey.

The platform is designed to create seamless eCommerce journeys that excite customers, with retention marketing solutions that work together out-of-the-box. This makes it easy for brands of all sizes to create personalized email experiences that drive sales and boost customer lifetime value.

In summary, Yotpo.com is a one-stop solution for eCommerce brands looking to enhance their customer retention and boost their growth. Hope this helps!

Yotpo Pros & Cons

Pros of Yotpo:

Ease of Use: Yotpo is known for being easy to use and navigate, making it simple for businesses to manage reviews and integrate the platform into their site.
Review Collection: The platform offers automatic review requests via email and SMS, allowing for seamless collection of reviews from customers.
Visual Marketing/Display: Yotpo allows businesses to display customer content, including photos and videos, across the buyer journey, enhancing the visual appeal of product pages.
Customer Engagement: It provides fluid customer engagement through intuitive dashboards and customizable review email templates.
Integration: Yotpo integrates well with various platforms such as Salesforce Commerce Cloud, Facebook, Instagram, and Google Ads, making it a versatile tool for eCommerce businesses.
Customer Support: The platform is praised for its responsive and helpful customer support, which is essential for resolving any technical issues that may arise.

Cons of Yotpo:

Site Speed: Some users have reported that the widgets can slow down site speed, which may impact the overall user experience.
Photo Distortion: There have been issues with photos being distorted when uploaded in a portrait ratio, requiring manual resizing to avoid this problem.
Pricing: While Yotpo offers a good value for money, some users find the pricing to be high, especially for small businesses that may not need all the advanced features.
Analytics: Some users have noted that the analytics can be clunky and take a long time to load, and the reports could be more detailed.
Customization Limitations: Changing key elements of the look and feel of review requests and widgets can be challenging, requiring some coding experience.

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Yotpo Customer Reviews (3)

0/5

Doğukan Hatzmann

Verified Buyer

Jul 21, 2024

Terry Salazar

Verified Buyer

Jul 18, 2024

Emmeline Gougeon

Verified Buyer

Jul 17, 2024

Yotpo Customer’s Q&A

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Yotpo Features and Benefits

Yotpo.com is a comprehensive marketing system for online shops. It offers a variety of key features and benefits:

Key Features:

Reliable Text Messaging: Instantly reach customers and leads via SMS.
Enhanced Trust and Credibility: Authentic reviews boost customer confidence in the brand.
Increased Engagement: Interactive features keep customers engaged, increasing the likelihood of repeat purchases.
Data-Driven Insights: Analytics provide valuable insights into customer behavior and preferences.
Review Display Widget: Simple and effective for showcasing customer feedback.
Customer Support: Excellent service provided by the Yotpo team.

Benefits:

Better understanding of customers’ preferences: With cross-channel data, brands can build a personalized purchase funnel for every shopper based on their unique preferences and purchase habits.
More powerful, data-driven segmentation: Leverage a platform approach to building out the highest-converting audiences for marketing campaigns and loyalty program.
Increased ROI on marketing efforts: With platform data fueling all marketing campaigns and communications, brands maximize return at every touch point.
Fast-scaling operations: For brands, the biggest accelerator to success is leveraging an integrated marketing platform that enables them to maximize revenue and scale fast.

These features and benefits help businesses gather and show customer comments, make user-generated content (UGC), and use social proof to boost sales. The platform also saves business owners’ time and effort, and offers good value with its free plan and reasonably priced paid plans. Hope this helps!

Yotpo Pricing

Yotpo.com offers a variety of plans and pricing options to cater to different business needs. Here are some details:

Free Plan: This plan costs $0 per month and is suitable for up to 50 orders per month. It includes features like a reviews widget, automated review request emails, full reviews moderation, SEO & social push tools, review comments, and imported reviews.
Growth Plan: Priced at $15 per month, this plan includes everything in the Free plan, plus additional features like Google rich snippets, video and photo reviews, reviews carousel, coupons, email upsells, and manual review requests.

For more specific pricing details or custom offerings that grow with your business, it's recommended to visit the official Yotpo website. Please note that there is no setup fee for these plans.

Remember, the exact pricing may vary based on the specific needs of your business. It's always a good idea to reach out to Yotpo directly for the most accurate and up-to-date information. Hope this helps!

Payment Method

Yotpo.com allows payments for plans via bank transfer or credit card. To switch payment methods from bank transfer to credit card, the following steps are followed:

Click on Manage payments next to Your Plans.
A popup appears where one can identify which plans are paid for by credit card and which by bank transfer.
Click on Pay by credit card, then confirm.
All plans that were in the Bank Transfer section now appear in the Credit Card section.
If the account does not have credit card details, a popup appears where credit card details can be entered.
Click Save changes to finish.

To update credit card details:

Click Edit next to Credit Card Details.
Enter new details, then click Save.

This will update the card details for any plans paid for by credit card. If the payment method needs to be changed from credit card to bank transfer, contacting a Yotpo representative is necessary. For customers that join annually pre-paid premium plans, payment with a wire transfer or ACH (US only) is also accepted.

Yotpo FAQs

Yotpo Return Policy?

The return policy on Yotpo.com is primarily related to the points system in their loyalty program. Here's how it works:

If a customer's order is marked as Refunded in Shopify, any points earned from the purchase will be removed from that customer's account.
It is possible for a customer's point balance to be negative in certain situations. For example, if the customer submits a purchase and gets points, then applies those points towards another purchase, then returns the first item. The points will be removed from their account, but they've already "spent" them, resulting in a negative point balance.
If a customer earned points on a purchase and then that purchase is partially refunded, their points are reversed. They then earn points only for the remaining amount. For example: If a customer earned 100 points for spending $100, and is then partially refunded $75, the number of points earned would get reduced to 25 - the remaining amount paid by the customer.
If a customer earned points on a purchase and applies those points towards a purchase, and then that purchase is partially refunded, Yotpo will not return the points used to redeem the reward coupon but will only return points for the amount returned.

For customers that join annually pre-paid premium plans, payment with a wire transfer or ACH (US only) is also accepted. If the payment method needs to be changed from credit card to bank transfer, contacting a Yotpo representative is necessary.

Please note that these steps may vary slightly depending on the specific features and services being used on Yotpo. It's always a good idea to check the latest instructions on the Yotpo support page or contact Yotpo support for assistance.

How To Open A Yotpo Account?

To open an account on Yotpo.com, follow these steps:

Visit the Yotpo.com website.
Click on the Sign Up button.
Fill in the required details such as email, password, and company name.
Click on the Create Account button to complete the registration process.

After creating an account, it's possible to access account settings by clicking the Profile icon in the top right corner of the Yotpo Reviews admin and selecting Account Settings. From there, various settings can be configured, including email preferences and billing details.

To add teammates and configure user settings, navigate to the Teammates page. To set up billing, see Configuring Billing and Payments.

Remember, if planning to use Yotpo for app development, a Yotpo test account may be needed. This can be set up by signing up for a free account and then having it upgraded as part of the registration process.

For collecting subscribers, navigate to Audience > Subscriber Collection Tools in the Yotpo SMS & Email main menu. Click Show all tools, and select Signup Page. Then click Set up Signup Page to start the setup.

If planning to add the Subscriptions Customer Portal to a Shopify store, complete the Yotpo Subscriptions initial setup first. After that, customers can access and manage their subscriptions from the Shopify login page.

Yotpo Alternatives

Here are the top 10 alternatives to Yotpo:

Birdeye: A reputation, social media, and customer experience platform for local businesses and brands.
Bazaarvoice: Trusted by thousands of the world’s leading brands and retailers for driving revenue, extending reach, gaining actionable insights, and creating loyal advocates.
Reviews.io: Offers several review collection solutions including Merchant Review Collection, Product Review Collection & In-Store Review Collection.
Podium
Trustpilot
EmbedSocial: A user-generated content platform.
PowerReviews
Feefo
Stamped.io
Judge.me

Each of these platforms offers unique features and may be a good fit depending on specific business needs. They all provide various tools for collecting and managing reviews, enhancing customer engagement, and improving online reputation. Some of them may also offer more competitive pricing or a greater level of customization compared to Yotpo. It's recommended to explore each platform and consider the specific needs of the business before making a decision.